Shipping Policy

At Relic Records, we carefully pack every order to help ensure your records, CDs, cassettes and other items arrive safely and in excellent condition.

Shipping within Australia

We currently ship orders Australia-wide using Australia Post.

Standard Shipping: $15
Express Shipping: $20
Free Standard Shipping: Orders over $150

Free shipping applies to orders over $150 after any discounts or promotional codes have been applied.

Express shipping is available at checkout for an additional $20. Please note that selecting Express Shipping does not guarantee a specific delivery date.

Processing Times

Orders are generally processed and dispatched within 1–2 business days.

During busy periods, new release dates, sales or promotional events, processing times may be slightly longer. If there is a significant delay in dispatching your order, we will contact you.

Once your order has been dispatched, you will receive tracking information by email.

Pre-Orders

Pre-order items will be dispatched in accordance with the dispatch date stated on the product page.

Please note that release and dispatch dates are provided by our suppliers and may occasionally change. While we do our best to keep product information up to date, delays from suppliers, distributors or record labels may affect the expected dispatch date.

If your order contains both pre-order and in-stock items, your order will generally be held and dispatched together once the pre-order item is available.

Delivery Times

Estimated delivery times vary depending on your location and the shipping service selected.

As a general guide:

• Standard Shipping: approximately 5–7 business days
• Express Shipping: approximately 1–3 business days

These are estimates provided as a guide only and delivery times may vary. Delivery times can be affected by factors outside our control, including Australia Post delays, peak periods, weather and other unforeseen circumstances.

Safe Delivery

All orders are packed with care using appropriate protective packaging to help prevent damage during transit.

Please ensure your delivery address is correct before completing your order. Relic Records is not responsible for orders delivered to an incorrect address provided by the customer.

If your parcel appears to have been damaged during transit, please contact us as soon as possible and include photographs of the packaging and the item so we can assist you.

Tracking

All orders are sent with tracking. Your tracking details will be emailed to you once your order has been dispatched.

If your tracking information shows that your parcel has been delivered but you cannot locate it, please check with other members of your household and around your property before contacting us. If you still cannot locate your parcel, please contact us and we will assist where we can.

Delays and Lost Parcels

Once an order has been dispatched, delivery is handled by Australia Post. While we will always do our best to assist with delivery issues, Relic Records cannot guarantee delivery timeframes or be held responsible for delays caused by the carrier.

If your parcel appears to be lost or significantly delayed, please contact us and we will help investigate the matter with Australia Post.

Questions

If you have any questions about shipping or your order, please contact us at relicrecordsau@gmail.com and we will be happy to help.