Returns Policy

At Relic Records, we want you to be happy with your purchase. We carefully check and pack our products before dispatch, but if there is a problem with your order, please contact us and we will be happy to assist.

Change of Mind

We do not accept returns or exchanges for change of mind.

This includes circumstances where you have:

• Changed your mind about a purchase
• Ordered the wrong item
• No longer want the item
• Purchased an item as a gift and the recipient does not want it

Please choose your items carefully before placing your order.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or not as described, please contact us as soon as possible so we can assess the issue and work with you to find an appropriate resolution.

Please email us with:

• Your order number
• A description of the issue
• Photographs of the item and, where relevant, the packaging

For damaged items, please keep the original packaging until the issue has been resolved, as it may be required when making a claim with the carrier.

Depending on the circumstances, we may offer a repair, replacement, refund or other appropriate remedy.

Vinyl Condition and Grading

For pre-owned vinyl and other second-hand products, please refer to the condition and grading information provided on the product page before purchasing.

Our pre-owned records are graded according to the Goldmine Standard, and condition descriptions are provided to help you make an informed purchase.

Minor imperfections consistent with the stated condition of a pre-owned item are not considered faults.

Australian Consumer Law

Our change-of-mind policy does not affect your rights under the Australian Consumer Law.

If a product is faulty, damaged, not of acceptable quality, does not match its description, or otherwise fails to meet a consumer guarantee under Australian Consumer Law, you may be entitled to a remedy regardless of our change-of-mind policy.

We will assess each issue in accordance with our obligations under Australian Consumer Law.

Contact Us

If you have an issue with your order, please contact us at relicrecordsau@gmail.com  with your order number and details of the issue. We will do our best to resolve the matter promptly.